I joined PotentialU as its first collaborator, owning Product, Technology and the client relationship end-to-end. Today I lead Product and CX, connecting product strategy, AI architecture and enterprise delivery.
Store managers should complete the cash reconciliation, submit the daily checklist, and confirm the handover before close.
I joined PotentialU as its first collaborator, owning Product, Technology and the client relationship end-to-end. Today I lead Product and CX, connecting product strategy, AI architecture and enterprise delivery.
Strategy, execution and the operating decisions behind the visible product.
Owned the product direction end-to-end while helping shape the technology path from prototype through enterprise delivery.
Personally designed the agents, skills and prompting architecture, and own data strategy, LLM/RAG evaluation and experimentation.
Built the product around real client workflows, leading the relationship, product quality and CX as the flagship engagement moved from pilot to scale.
Took Starbucks Hong Kong from a fragmented, hard-to-search knowledge base to a live product delivering instant information retrieval — scaling from pilot to $1M+ ARR in 12 months and opening the path to new Asian markets.